Submitting SeRA Feedback
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When you are using SeRA, do you ever notice something working a little funky?
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Do you wish the SeRA system worked differently?
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Do you have suggestions for system enhancements?
Let the SeRA system team know using our Feedback feature!
Submitting SeRA Feedback
Sometimes the SeRA system team doesn’t even know about small annoyances in SeRA, so they never get fixed. However, the SeRA feedback feature is a great way to provide direct feedback to the team that implements changes! They really do review every feedback item submitted, and many changes have been implemented after receiving a suggestion. Even the feedback that isn’t implemented immediately is still added to the enhancement backlog and is reviewed as they scope out future releases.
It is also great to hear about things that have been built that you love! It definitely motivates the SeRA team when they know they are making a difference.
Let’s Do This!
- Log into SeRA.
- From the red banner at the top of any page click on the Help drop down menu
- Click on Feedback
- A Feedback window will open. Rate your current user experience emoji-style
- Let the SeRA team know what is on your mind
- Optional - Attach any documents/screenshots you would like to include
- Click Submit Feedback
Then just sit back and relax while the SeRA team works on seeing what they can do to implement your suggestions (or bask in your compliment)!
SeRA Resources
- ORA website’s SeRA and Cayuse User Guides and Resources webpage – Step-by-step SeRA user guides for most system functionalities – perfect for those that prefer self-directed learning
- ORA’s Client Advocacy & Education Team – We’re here to help!
Need further SeRA assistance? Have questions, feedback, or are experiencing system issues? Please submit a HelpSU ticket to the SeRA Support Team by clicking HERE, and a SeRA Support Analyst will contact you shortly.